Dear British Rail
Thank you so much for providing a website to book train tickets.
After traversing your website this week in search of a tickets from Staffordshire to Kent for the weekend I wanted to thank you for providing the most confusing information.
It has been a joy to research my limited option for travelling with you. I have been filled with wonder and awe at your varied tickets offers and have been happy to discover that I can pay £100s given the choice for a 175m journey.
It is a shame that with my limited education of only having a degree that I was unable to fathom off peak hours and I think it was wonderful to engage in a 25min hunt around your online pages to discover an explanation.
However it did mean I was then in the position to be able to ring your 10p / minute information line and spend the first 3minutes on a recorded menu. It is always so much more exciting to speak to a computer and engage in a lottery of button pushing to speak to an operator.
My favourite part was the 1 minute I spent saying no to the option of providing feedback at the end of the call, before I had even reached my required destination of speaking to a living breathing human.
The conclusion to this protracted investigation was visiting my local train station and buying a ticket from a charming gentleman for the princely sum of £59.30. More than a tank of petrol for my little POLO, and confirming my journey will entail 3 changes of trains, including a charming trip of 2 stations on the underground with my luggage.
What a thrifty, convenient way to travel.